I have been trying to activate my new phone with a new number. I have called verizon customer service many times. One agent just pretended to not hear me. Another hung up. The automated voice message now hangs up on me. There is no literal solution for me. What is this horrendous company that won't even help its customers... The website is trash too. I set up a security question that you are forced to make, and I am 100% certain my answer is correct (I've only had one college roommate..), yet it refuses to acknowledge the correct answer. Whoever designed the website and is in charge of customer service needs to be fired immediately.