Not receiving verification code texts
Kevinhuels
Enthusiast - Level 1

I am not receiving verification code texts for 2-factor authentication. I have an iPhone 13 that I recently got and I had to resign into every app and every time the authentication text was never sent. I tried a factory reset but that didn’t work. 

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1 Solution
cspangle
Enthusiast - Level 1

I am replying to hopefully help anyone who sees this message I dealt with this problem for one month searched relentlessly found zero answers and finally here was my solution

call Verizon at 1-866-271-7730

press #1 English , press#2 tech support, press #6 escalation team 

It’s not your Wi-Fi or the version you’re running or your Sim card it’s something that has to do with the recent upgrade to 5G and they need to add all the short messaging features back on your phone. It took 3 days and even though I didn’t think it would work .. The tech support guy said it will work and sure enough four days later all of my text messages started coming in. This is the answer, DO NOT to the Verizon store, ask to speak to the escalation team and use the phone number above and they will know exactly what you’re talking about as you’re not the only person dealing with this.

The escalation tech said they had to use a “short code CA Tool” and that “short messaging for whatever reason was now not included as a feature on my plan” and they needed to add it back in and it worked.  

Don’t waste time thinking you need to wipe your phone or change your Sim or reset network or reset device settings all of which I did before I found the solution.

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9 Replies
kh-gary
Moderator Emeritus

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to start a new conversation on the most relevant board. Thanks!

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cspangle
Enthusiast - Level 1

I am replying to hopefully help anyone who sees this message I dealt with this problem for one month searched relentlessly found zero answers and finally here was my solution

call Verizon at 1-866-271-7730

press #1 English , press#2 tech support, press #6 escalation team 

It’s not your Wi-Fi or the version you’re running or your Sim card it’s something that has to do with the recent upgrade to 5G and they need to add all the short messaging features back on your phone. It took 3 days and even though I didn’t think it would work .. The tech support guy said it will work and sure enough four days later all of my text messages started coming in. This is the answer, DO NOT to the Verizon store, ask to speak to the escalation team and use the phone number above and they will know exactly what you’re talking about as you’re not the only person dealing with this.

The escalation tech said they had to use a “short code CA Tool” and that “short messaging for whatever reason was now not included as a feature on my plan” and they needed to add it back in and it worked.  

Don’t waste time thinking you need to wipe your phone or change your Sim or reset network or reset device settings all of which I did before I found the solution.

decr
Enthusiast - Level 1

Thank you! Your message saved me so much time getting this issue fixed. Very helpful! 

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Nunley83
Enthusiast - Level 1

Thank you so much! This worked!

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vzw_customer_support
Customer Service Rep

Oh! We are so glad to hear about it.

Thank you so much for being the best part of Verizon!

>Alex

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DSeverywhere
Newbie

@cspangle, thanks so much for posting this. I did exactly what you outlined and I was up and running in no time. The key is that they must enable short messaging on your phone. Changing phones, OS upgrades, even changes to your plan can leave this feature out.

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jddracup
Newbie

All I can say is ditto. I was struggling to find a solution to this problem. I mentioned the "short code CA tool" to the escalation team agent, and he went about doing something on his end. After restarting my phone and getting a call back, everything works as it should. Took about 10 minutes; very quick and easy. Thanks for the tip!

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dbird92
Enthusiast - Level 1

One last call solved this same problem for me in 5 minutes.  I probably tried 40 different things from the Internet, talked to six different Verizon agents, tried a new iPhone 12, And then tried all Internet suggestions again, all over a two month period. Once I called the direct line given above and chose option 6 for escalation the agent solved my problem. My issue was not that the short message code capability was turned off. He indicated that he needed to do a sync of my data on their end. I do not know what this means but he indicated that a piece of data was corrupted in one location on their system. Once he completed the sync my phone and all verification messages were working within three minutes. I hope this save someone else 2 months of frustration.

MDFeb
Enthusiast - Level 1

Wow - thanks for the direct line to tech support. It took 3 hours over 3 separate calls, but now I can finally get messages sent to my phone number. Not sure how many TFA messages failed, nor how many other direct-to-phone number messages failed to get through. 
it took a power-down of my phone and a network reset by Verizon to get it working. That also explains why messages from Verizon itself haven’t gotten through since April(!). 

thanks again. 

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