I have Verizon Home Phone over the Novatel T2000. It has worked great over the past 2 1/2 years but very recently, it seems to go dormant and I am unable to receive phone calls. The caller hears a ring but it is delayed, it takes a few seconds to ring after the caller finishes dialing the number, longer than normal, as if the cell tower is trying to locate the device. Then the call is forwarded to my other home phone which is a copper AT&T landline. (I have no answer call forwarding activated). If I make a call, then the device is able to receive calls again. It happens mostly at night.
I don't know if this is the same issue I had years ago. I used to have the Verizon Home Phone Connect manufactured by Huawei. I want to say it was 2014-15. That device behaved in the same way. It would go dormant and was unable to receive calls until an outgoing call was made. At that time I called Verizon and they told me that it was a known issue. Apparently the cell towers had a software update that caused them not to recognize the signal from the device if it had not been used in a while. You had to make an outgoing call to get it to receive calls again.
At that time, Verizon did not correct the problem for a few months and after a couple of months I wound up switching to AT&T Wireless home phone. When AT&T phased out that product I came back to Verizon in 2021. I found an old post on here from 10/7/2012 called "Home Phone Connect Issue" that describes exactly the same thing.
We're sorry to hear that you're having problems with your home phone. We'd love the chance to help you get things taken care of. We'll send you a Private Note shortly.
~Jesse
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