Online order problem

Hello. I ordered new phone on Thanksgiving day morning. It was expected to be delivered in days. But during the shipment UPS lost it (not after delivery). I claimed ups, investigation finished, but they couldn't make claim issued because I'm not a shipper.

Called Verizon on 12/6,  representative made thicket to escalate team. On 12/9, I got email that my promotion credit removed (black Friday offer $400 off) and I found refund receipts ( never go canceling email).

I called verizon again, she tried to find what happened and she said normally it takes 8 days for escalating team. And she said if I don't get any response, call back Verizon. Nothing happened for 8days. I called on 12/16, it took 30 minutes to figure out what happened (really?), she said she added informations ($35off verizon up credit, $16.66 promotion credit, $85 triad in credit), and after ticket is done, I will get reorder with same amount as I ordered before. And she said it will take 3days. And she said she will call me.

Yes. It's been 3 days past now. No response. Still my order is pending. Nothing changed.

It's been over 3weeks after I ordered. It's definitely ups's fault and they said only shipper(verizon) can get any claim.

Makes me consider switching to different carriers.

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2 Replies
Specialist - Level 1

You may not like this, but other carrier's also use UPS and FedEx. You got offered credits for something that isn't Verizon's fault and still blame them. How about using that anger towards filing a report against the company that actually lost your package?

Verizon Employee

TOUGHYANKEE, a new phone should be an exciting experience, so we truly apologize for the issues with the order. We are here to work toward a resolution. Your time is valuable, so it has taken far to long for a resolution. We hope to regain your confidence with future interactions to ensure you remain a Verizon customer. Please check your Private Messages on this platform for additional assistance.


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