On June 11th, I ordered both an iPhone 15 plus and an apple watch. I used apple pay to pay and the order went through, however about 30 minutes after that it was refunded and verizon said i needed to update my payment method. I did, and it charged me $60 that went through. my total for the day was $92. Later in the day, a $32 payment was declined, Iโm assuming the rest of the order total was being charged. My orders were put on hold, so I called the customer care number and they referred me to the live agent chats, which when I spoke with them, they said my order was complete from their end, gave me a confirmation code and said itโd update in my app in a few hours to say the same thing. Itโs been a few days and it says both my orders are still on hold, however my phone was delivered to me.
HannaShelt, we're sorry to learn you're having issues with your order. Has your account been activated? We will send you a private message to further assist.
~Ivone
yes it has been activated, I am currently using the phone that was ordered and delivered
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