Payment Not Posted to Account
RV15
Newbie

9/26/2022: I have the same problem that the previous writer has. I mailed my payment on September 12, 2022. We had the post office "date stamp" my payment" and Verizon is saying I missed my due date of 9/23/2022. I called Verizon and got a CSR after a 10 minute wait that had a baby crying in the background? All she did was open a missing payment case. The next day I was emailed a request for a copy of my cancelled check. That's NOT the problem. The problem is, Verizon is NOT POSTING my payment in a timely manner. At this point I would not be surprised if Verizon through my payment in the garbage rather than post my payment after the due date. We have been a customer for 26 years and that doesn't seem to mean anything. We pay all of our bills by check, including our mortgage and we don't have this problem with anyone else. The USPS does a fine job delivering all of our other bills. Is anyone else having the same problem??

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Re: Payment Not Posted to Account
vzw_customer_support
Customer Service Rep

We appreciate your loyalty for the past 26 years and we want to help with any pending payment concerns. Please send us a Private Note at your earliest convenience to better assist.

~Vic

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Re: Payment Not Posted to Account
vzw_customer_support
Customer Service Rep

RV15,

 

I assure you we do our best to process your payments in a timely matter. This is not intentional in any way. We would like to get to the bottom of this. Did you payment post and just late or is it still missing? Did you see something on the canceled check?

 

-Jenelle

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