i’ve had the same exact issue upon placing a order via a sales representative on the phone . i attempted to check the order status on the day i was to receive the order and it was still showing “on hold” mind you when i received an email stating i hadn’t accepted the terms and conditions i attempted to do so AGAIN via the link in the email but was getting a message saying terms and conditions have been accepted for this order . i called at least 3 times and the representatives where saying the same thing everybody else is saying that “everything is good on my end” and did not know how to resolve the issue . on my 3rd call i just requested the order be canceled and i had to place the order on my own via the app . but this time i chose in store pick up vs 2 day shipping . and would you know it went through with no problem and is not showing on hold . in my 3rd call i was told i needed to contact my bank because the first order was declined but no other agent told me this my first 2 calls .. so that was a bit misleading and confusing . then per my bank nothing was showing pending the first order charge was showing posted with no issues i was looking at this while on the phone with a representative and i told them this as well but it seems as if they were just trying to push me off to my bank because they didn’t know what else to do . so i hope i will receive the first order amount back as a result of canceling the order but i will come back with an update on that and if i run into any additional problems . but initially it appears the only way to resolve this is to cancel the order and order it again . i do find it strange that this is a known issue that has been going on for years per the community forums . hopefully verizon takes the time to actually investigate this as it is a huge inconvenience .
It seems that your issue was resolved by canceling the original order and placing a new one through the app, choosing in-store pickup instead of shipping. Despite contacting customer service multiple times, the solution involved bypassing the initial order’s issues, which were partly blamed on bank-related confusion.
except i shouldn’t have had to call multiple times . and there was no bank confusion i was told this on my 3rd call like i stated as a passing the problem to someone else type of thing . had i been told that the first time i called i would’ve just canceled it then and reordered then the inconvenience comes when agents are stating to call back if nothing changed or they don’t have a solution i shouldn’t have been the one to resolve my own issue simple so like i said .
We are sorry to read that you had this issue with your order, as this is never the experience we want for you. If you still need assistance with your order, let us know, and we'll be glad to help out.
~Freddy
I need help with my order
Hey lisalynn1373, I am happy to offer some help with your order. Can you tell me more about what you need help with?
-Joseph
update: i had no issues picking up my order today . so again the resolution seems to just be to cancel the order and re order . hope this helps someone !
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