Phone Can't Retrieve Voicemails
summerskylines

My phone shows that I have unheard voicemails, but when I click on them to listen I get the following message that comes up on my screen: "Please wait while voicemail is being downloaded". This has been going on for a while now and I cannot figure out how to get my voicemails to download so I can listen to them.

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4 Replies
vzw_customer_support
Customer Service Rep

Hi! Thank you so much for reaching out to us, how are you doing today?

Thank you for brining this up ot our attention, we would need to troubelshoot in order to find what is happening, have you tried to restart your device? 

>Drea

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woostermatt
Enthusiast - Level 1

Like some other users, for some reason now when I use the Verizon visual voicemail and I am looking at the visual interface, when I press and hold or try to select one of the voicemails to either delete it or listen to it I get a pop-up message that says "please please wait while voicemails are being downloaded". And I can't get any further. Can you tell me what's going on? Or how to fix it?

vzw_customer_support
Customer Service Rep

We're here for you and want to help as much as possible. Please let us know when you're available so we can continue. We're available from 8:00 am - 8:00 pm EST, but you can find other ways to reach out here if that's more convenient to you: https://www.verizon.com/support/contact-us/

~Jesse

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vzw_customer_support
Customer Service Rep

Thank you so much for reaching out about this error you're getting. At this time we don't have any open tickets for this. Has the phone been restarted since you noticed this? Do you have the latest software update? 

-Melissa

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