This has quite frankly been the most frustrating 24 hours of my life. Switching to Verizon was suppose to make things easier but I guess here were are.
I bought a new phone and set up a new contract with Verizon yesterday. I made the purchase online. I go to the store to pick it up thinking they will get me set up there. They don't, no problem I can do it at home. I transfer my old number to Verizon after calling someone on support and they give me an ETA of 8pm EST with directions on how to deactivate my old phone.
At about 7:45 my old phone cuts out completely so I think its time. I follow the instructions the Verizon support person gave me on the phone earlier and nothing happens. I check the Port status using Verizon's tool and the status says "Everything is ready just power cycle your phone" so I do that a few times. Still no cell service to my new phone and now my old phone is completely cancelled and unable to make calls.
I go to MyVerizon to ask chat for help since I cannot make calls. Guess what? Their chat feature considers you "Unauthorized" if you dont have a phone number linked to your mobile account. I cant add a phone number to my account because I cant finalize activation with that phone number on my new account. I can't call anyone at Verizon, I can't chat with anyone at Verizon. Someone please make this make sense. How can a company as veteran and as big as Verizon still be running into port issues?
Oh, no! We are shocked to see you in this port dilemma. Our goal is to always make it a seamless transition. No Worries, Verizon is here to help.
For more details, check out our port FAQs: https://www.verizon.com/support/local-number-portability-faqs/.
We sent you a Private Note, please review at your earliest convenience.
~Gilbert
We apologize, it appears we are having issues responding via Private Note. Let's dig deeper into your situation.
Please visit us at https://www.verizon.com/digital/nsa/nos/ui/acct/portintent/switchtoverizon/#/ and let us know the status of your port.
~Gilbert
Hey yeah I have checked this and the status always reads " Transfer Info Received, Transfer Started, Transfer Approved" then it tells me to power cycle my device to finalize the port, which I have done multiple times and nothing changes.
Gilbert, my guy, still no dice and still havent heard back from you. Is there anyway I can get in real contact with someone to help me with this. I still cant access chat
Start a new topic or ask questions in the open forum.
