Phone continuously goes into SOS mode

[KWCRod4]

My phone keeps going into sos mode. I’ve lived in the same place this has never happened. I have to reboot phone every time. I have to have service as I am a first responder. Can someone help me

[Phlebphleb]

@KWCRod4 
I've been with Verizon since they bought out Cingular a loooong time ago. And yesterday was the first time I've ever had a call just drop then go into SOS mode!? The only time it's ever happened before was up in the Northern paper woods of Maine and that's to be expected cause the only thing up there are Bear and Moose and they don't need phones! I mean seriously why/how would it even do that by itself? 

[vzw_customer_support]

Oh, no! Dealing with service issues can be overwhelming, especially if your signal drops to SOS mode. When did the issue start? What recent changes have you made? Who else is experiencing this problem. Aside from the SOS status, any other issues?

~Gilbert

[Phlebphleb]

@KWCRod4 @vzw_customer_support 

Hi Gilbert,

Sorry for the late reply. This particular incident happened last Thursday. I have made no changes to my phone with the exception of regular updates. I turn my phone off at least once or twice a week to "re-boot" but I have notice that much to my increasing irritation and shock, that my calls are getting dropped a LOT! I have never had this happen and have always bragged about it. At those times I honestly did not even think to look and see if it went into SOS mode. 

My mother, she is on my account #ending in 0346  as I just found out, had been having issues as well. We both have:

Calls from known contacts going straight to VM

Text messages not showing up. Calls not going through. NO service!? That last one is a complete shock as I have never experienced that with y'all before! Not even when I was working in the bowels of the hospital! And the quality of the calls are getting frustrating as they are continuously cutting in and out...

Those are the major things I can think of.

[vzw_customer_support]

We are here for you. We sent a Private Message to further assist you. ~Geo

[Noel323]

Post the darn solution… my phone is stuck too… I do t have time for this and my business tells on my phone..  I’m done with verizon

[vzw_customer_support]

Hello, Noel323. Help is here as we know how important it is to have a working phone. Please tell us more. What is your zip code? I see its been a few days since you posted this. Is your phone still showing SOS? 

-Natasha

[Jenn120678]

can someone please help my phone drops calls  in town and and goes to SOS and when i reboot my phone it still stays on sos 

[vzw_customer_support]

We would love to help., Jen120678. What zip code are you in? When did this start?-Joe

[award324]

I am currently having the same issue!! Randomly going in and out if SOS mode. Please help!

[vzw_customer_support]

Hello. We are here to help with your device issues. To better assist, please tell us. What model is your device and is the software up to date? Have you restarted your phone? 

~Maria

[WhyismyphoneonSOS]

Lucky. I’ve had them for about 15 years and over the last year my Verizon phones have said SOS way too many times. I live in south Florida, not rural. I’m going to switch carriers. 

[vzw_customer_support]

Hello! We're happy to help troubleshoot this for you. I'm sending you a Private Message so we can fully assist.

-Josh

[sam247]

I’ve been having this EXACT issue. But usually only at my house. Thankfully I have WiFi now but when our WiFi isn’t working I can’t contact anyone or even use my phone. It basically becomes a glorified brick. My phone service use to be amazing, but it goes into SOS mode all the time now. If I’m paying this much for phone service then it should work the way it’s supposed to. Please help.

[vzw_customer_support]

We're sorry to read that you're having issues with your device staying connected. Is your device on the latest software? ~Peter

[1-PandaBear]

This seems to be happening to soooo many people. No private messages…let us all in on the conversation. This also just started happening to me...that Ive noticed. Could have been happening longer with calls that I never knew about. I’ve had this happen while driving in areas I would not be surprised but now it’s happening daily at my home and never had this problem in the past. When you do an internet search, it’s happening EVERYWHERE. 

[vzw_customer_support · Accepted solution]

We hear you 1-PandaBear. It is frustrating when we see SOS or No Service on our phones. There are several factors that can influence how your phone is communicating with the Verizon network. Check out this resolution posted on recent discussion.

If your iPhone is stuck in SOS mode, please use the steps in this FAQ to troubleshoot the issue:

https://www.verizon.com/support/troubleshooter/i-cant-make-calls/

-Deb

[As1280]

Im having the same issues as everyone else on here. I have 3 kids and can’t just suddenly be unreachable. I was in the car with my daughter when this happened and my husband almost called the police! These silly messages from the Verizon folks with the feigned empathy just make it worse. Never had this issue once in my life till switching to Verizon for the first time 2 weeks ago. Based on all the comments here and the poor support with broken links I will be switching and never coming back. So mad. 

[As1280]

This is happening to me as well. I have 3 kids and can’t just be unreachable for periods of time. I was driving with my daughter when it happened and my husband almost called the police! The feigned empathy from Verizon support with more questions and no solutions offered does not help. I have been without mobile service for 2 hours now and can’t seem to do anything to fix it. 

[vzw_customer_support]

We're sorry to read about the issue with your service on your daughtet's device and we're here to help. When did this issue start? Is your daughter's device on the latest update? ~Peter

[DD_77303]

This has been happening to me as well. I’ll be scrolling on FB or TikTok while in bed then I lose my service completely. Sometimes it’ll kick back on or I have to completely restart my phone.