My phone “stopped working“ and they shared that my “SIM card failed” so they made me buy a new phone when I didn’t want one, I just wanted them to fix it. I now owe $1000 to pay off my phone and Verizon keeps making my phone bill go up and up each month and I’m sick of it. I called and asked for them to lower it. They lowered it for one month and then raised it again by $80. I’m extremely over and I want to change services but now I have to pay off $1000 for my phone and that was not in the agreement contract. I will never use Verizon again.
We are sorry to read that you feel this way, as this is never what we want for any of our customers. In this case, we do offer a 30-day return period for any purchases made if you are not satisfied with your new phone. If you have any questions, let us know.
~Freddy
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