I spoke with the customer service line for 5 hours yesterday morning attempting to transfer my line from my family's Verizon account to a new one. As I was about to complete setting up my new account with the representative, the call disconnected/failed, and we were not contacted back. I received an email confirming the transfer was complete as well as another email asking me to review my next bill summary. However, I am unable to view this new bill - it redirects me to an error message. The new Verizon account I registered for associated with the email confirming the transfer was complete/bill was available does not show the transferred phone/phone number as a part of my account. I tried linking the phone number to my new account yesterday and received this message:
"You've reached the maximum number of attempts to link a service to your profile. You can try again in 24 hours."
24 hours have already passed, and the message above continues to appear. This entire process has been incredibly frustrating (another service rep from yesterday also transferred a second phone number to my account that was not supposed to be transferred from the old account but that's a different ordeal). Hoping anyone could assist.
19sadboi96, we know how important it is to have your account set up as expected and we are concerned to see that the changes you requested are not showing correctly for you. Does the number that you wanted on the new account still show associated with the prior account? Have we already addressed the number that was moved in error?
-Andi
Hello. We are here to help with your questions and concerns. Please tell us, after the Transfer of Service, did the previous account owner deleted your profile?
~Maria
I am experiencing the same issue. Can someone please contact me?
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