Phone saying I have 4G service but no data is being transfered
massillontig
Enthusiast - Level 1

I moved to Colorado a in May of 2019. When I moved I noticed my phone had this issue with it saying it has 3-4 bars of LTE with none of my apps working, including iMessage. I went to a Verizon store 7 times trying to fix this issue with only one salesman believing me. My fiance and co-workers are all having this issues randomly for those who have Verizon. This tells me that it isn't a phone issues as iPhones of different models and androids of different models are having the same exact issue. These are the things I've tried...

-New SIM card. I know moving to different states can mess with connection and getting a fresh SIM card can alleviate this. Did not work.

-Submitted a technical ticket with the one salesman who believed me. He put his phone next to mine, both Verizon with the same plan. His loaded a web page in about 2 seconds, mine spent about 3 to 5 minutes trying to connect and said "no internet connection" with service being displayed in the corner. Nothing ever became of the ticket and I got a message saying issue was resolved. I was still having issues. 

-I went to a Verizon store again. The salesman didn't believe me and said that it was my phone and that "I was an blockhead for not getting insurance" when I assured him after multiple troubleshooting issues that the only logical thing could be the Verizon service. I was accused of lying about the anecdotal evidence from my co-workers experiencing the same thing. Also, he mentioned that my data was slowed down because I was on the lower tier unlimited plan. To which I replied that slow doesn't mean no service. 

 

-Finally I was so fed up with the issue and so sure that it has to do with network and not phones I went and purchased an iPhone 11 pro. I split from my parents plan, got a new SIM card upgraded to a higher tier unlimited plan and even got the newest iPhone available at the time of this writing. I sit here today unable to use my phone for a majority of the day now. If anything getting the new phone made the issue worse. 

 

I understand that there isn't service everywhere, but I'm here in the suburbs of Denver with my phone saying I have full service and nothing is working. I cleared my data measurements when this happened and over the course of an hour of me trying to connect to something it said I used 100 KB of data. That is 0.1 MB per hour. 

 

This has even impacted on an emergency when I was stuck in the mountains with "Service" and no way to contact anyone. I had to walk a mile through snow to get to the road to ask someone for help. 

 

Please, I beg you, I spent all of this money on a new phone a better line and nothing to come of it. I've been accused of lying about the situation. Nothing has concluded this situation. It's been a year now with now solutions. I just want someone to believe me.

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Re: Phone saying I have 4G service but no data is being transfered
vzw_customer_support
Customer Service Rep

We want you to have the best signal possible, and we are here to help. A Private Note will be sent, so we can help you further. BrittanyC_VZW

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Re: Phone saying I have 4G service but no data is being transfered
marbochengye
Enthusiast - Level 3

Unfortunately, I am under the same situation I changed to new SIM switched SIM between Pixel 2 and Iphone 11 and I can call and text but 0 data even though my account has 15GB available and someone who lives with me under same plan has data I have no data at home or out in the city.

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Re: Phone saying I have 4G service but no data is being transfered
LawrenceC
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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