3 days ago anytime someone calls my phone they receive the message, “The number you called has been disconnected, changed, or is no longer in service”. However, I can see when someone is calling, but there is no sound when I answer. I can call out on the phone and my text messages work. I have turned Wi-Fi off to see if there is a problem there, but it all still works. The other family members on the plan don’t have this problem and my bill is not past due. Help! Anyone else ever had this happen before?
We're sorry to read about the issue with answering calls. What troubleshooting have you done with the device? Is the device up to date with software updates? ~Peter
Im having the same issue. I tried resetting my phone, updating my phone, turning airplane mode on and off, adjusting my 5G/LTE settings back and forth, and multiple other steps, all of which have failed spectacularly. That’s just the tip of the iceberg with Verizon’s failings as a cell provider this year. Im on the verge of dumping Verizon and I’m in the process of doing my research on who would make a fine replacement.
please fix this, I’m exhausted
We are sad to see you are considering leaving us. Please tell us, are you experiencing issues with data and messages? Also, are multiple devices being impacted? ~Geo
We are here ready to assist should you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you with your incoming calls.
Hi, I first had to go through chat-bots, then over to first level live agent support, then over to 2nd level technical agent support before they could fix it. When I asked what the problem was the agent said "Its a known internal problem" and when asked if there would be any reimbursement since I couldn't receive calls, and had to waste 30 min of my morning, the agent simply said no and "unfortunately with technology there will be issues at times and it is not perfect".... But, of course the bill will be perfect. Terrible service from Verizon Wireless. @vzw_customer_support
Being able to receive calls is a big reason for having a phone, and we don't want you to keep having issues. Just to make sure, are you able to receive calls? How do your texts and data perform? Have there been any changes to your account?
~Jesse
I have been dealing with this for years. I have gotten multiple people doing the same help. Now my phone drops calls and what not. I work for a hospital and use my Verizon line for work. Their employees tell me that this situation is non existent however I told them I have proof by videos of people calling my phone. They refuse to give me the legal teams information I’m at the point I feel they could do better for the prices we pay for their services. Verizon has been no help but finally I’m glad I’m not the only one.
verizon should probably figure out what the problem is or let us that have phone payments off the hook to switch to someone that could be more available and use the service that we pay for.
just for the record I do network setting reset at least 8 times a day and my dropped calls are more often then what goes through. I get emails from employees and videos of employees calling my phone to get a disconnect.
We hear your frustration, Jeneeyes. Connection is everything and so important to stay connected with friends, family and the world. Let's work together to determine options for the best Verizon experience. Please reply to the following private message so we may collect accurate details.
-Deb
We value your time, and we are here to help. Please reach out for assistance. https://www.verizon.com/support/contact-us/
~Geo
Having the same problem! Been on support with Verizon for 3+ hrs just for them to tell me they don’t know why it’s doing that and reach out to someone else. Poor service and assistance from technical support!
Jrw0376, we don't want you to have problems with your incoming calls. Calls are a huge part of your service, and having people be able to reach you is super important. Does this happen when anybody tried to call you or only certain people? When did this start happening?
~Jesse
On hold with support right now for this exact issue. No idea when it started, my phone is my life line for work, be nice to know what’s causing this and what can be done to fix it.
jcwells88, thank you for bringing this to our attention. Incoming calls are already a big part of a phone's service, and especially so when it's used for work. When did you start having problems with your phone's incoming calls? What troubleshooting did you try?
~Jesse
Has anyone figured out how to fix this problem? My phone is doing the same thing.
@vzw_customer_supportif someone's number is showing up as "disconnected" to other callers, is it a CNAM database problem? If the database information needs to be updated for someone's number, this is a Verizon issue.
Hello LindseyRad, thank you for reaching out. Are you still having issues with your service? Please let us know we're here to help.
~Ivone
Same thing is happening to me it is quite frustrating and I am expecting a very important phone call in the next couple of days. Does anyone have any fixes for this yet? To Verizon what seems like a little issue could lose people jobs and money Verizon needs to fix this issue.
We recommend accessing this link: https://www.verizon.com/support/devices/#mobile and finding your phone model to troubleshoot your service issues. Please make sure you're signed into your My Verizon account so the troubleshooting is saved. Please keep us updated so we can work through this and make sure a solution is found if troubleshooting doesn't resolve this.
~Jesse
Same for the past 3 weeks. I can’t get any help with Verizon. This really does effect peoples work and life. Please let me know if anyone can fix it.
We're sorry to read about the issues with your service. We're here to help. When did this begin? Is your device's software up to date? ~Peter
Start a new topic or ask questions in the open forum.
