Poor Business wireless coverage in 30501
jacobsmedia
Enthusiast - Level 1

Good Morning,

Over the past year Verizon's converge has degraded in the Northeast GA area 30501. At present our only solution is to move employees over to AT&T. I Verizon presently lowering power on 4G radios in order to promote 5G. If not please explain this change

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Re: Poor Business wireless coverage in 30501
vzw_customer_support
Customer Service Rep

We'd never want to see you go and want to ensure you're getting the best possible service, jacobsmedia. Before you make any changes, we'd like to check the area with you and figure out what's going on. Please tell us more about what's happening. What happens when using the phone for calls, text, and data? Does this happen indoors and outdoors? Is this a sporadic issue? Does this happen in multiple locations or one select location? -Danielle

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Re: Poor Business wireless coverage in 30501
jacobsmedia
Enthusiast - Level 1

Thanks for responding

The reception problems happens both inside and out. Yesterday 12/19, I received a voicemail that was sent on 12/17. This same problem happens on both androids and iphones within our cooperation. The only constant is the carrier.

It's almost as if the carrier is powering down 4G transmission in order to promote 5G. And with very few 5G repeaters out yet, 5G coverage is sporadic. I realize by the by 2024 the full 5G rollout will be complete. Until then..... 

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Re: Poor Business wireless coverage in 30501
vzw_customer_support
Customer Service Rep

I want to ensure you get the support you need, ASAP, jacobsmedia. Regrettably, we do not have any access to business accounts here. We'll need for you to please reach our Business Support Team. They will be able to help you with everything you need.
You can contact Verizon Business wireless customer service by phone at 1-877-596-7577 Monday through Saturday from 8 a.m. to 7 p.m. ET and Sunday from 8 a.m. to 5 p.m ET.
You can contact Verizon wireless tech support by phone 24/7 at 1-800-837-4966.

*Cheyenne

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