We have had our Verizon cell services at our house for over 7 years .... All of a sudden within the last three weeks we cannot make or receive a call in the house. We have tried wifi calling etc.. nothing works. I try to call verizon to help with the problem yet the service is so bad both in side and out side we cant even get to the bottom of the problem Does anyone have any answers.. I asked if there was a tower issue and all I got was that I would be transferred to another Tier level.. They can't help me if we can't communicate.. Appreciate the answers in advance .
MarGay31, We appreciate your business and we want to help make sure you have service you can rely on at all times. What happens when you use Wi-Fi calling? What's your zip code?
TrinetteW_VZW
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This didn't Correct the problem....02717 Is my zip code.
On Sep 28, 2017 6:48 PM, "vzw_customer_support" <forums@verizonwireless.com>
It's really sad. I've been with Verizon for a very long time. I never had any issues in my home of 8 years until a few months ago. No changes were made to my home or in the area. I thought after Verizon opened a ticket that would fix it, but they concluded everything was fine. I went and even bought a new $900 phone and I'm still dealing with terrible service. The only option they left me was to buy an overpriced signal booster... They may be losing my family as a long time customer if something isn't done soon!
Zip is 33761
We would hate to lose your preference. Having reliable service for your phone is important for me as well and we would love to help. Is this issue occurring indoors or outdoors? Has there recently been any home improvements done to your home?
ChristianP_VZW
VZ might be losing my account as well! Poor signal as of late and like the typical customer service answer....every thing is fine! Wrong! Zip is 76234 and service is absolutely horrible! I have family that uses AT&T and they don't have any issues! Might be where I go if I'm told one more time that it's not a VZ issue! I refuse to continue to hand over my hard earned money for mediocre service anymore!
We certainly want you to enjoy your Verizon Wireless experience and I'm here to help because we don't want to lose you. When did the problem begin? What specific issue are you experiencing? Please tell me more. I will be sending you a Private Message momentarily. AyaniB_VZW
Let's get to the bottom of this once and for all. Please verify your full name and use the link to authenticate:http://spr.ly/66011Rwbl AyaniB_VZW
Same here in 2022!!!! We work hard for what little money we make and Verizon wants us to think that it's OUR fault that we all of a sudden have no service at home!
Same problem here in 2022! My service at my home just all of a sudden went to nothing! I've been to the local store and called tech support. They swear that it's nothing on their end. Same old song and dance. Never their problem. I have had it with Verizon!
susanj2011, I have just sent you a Private Note, can you please reply to the Private Note and we will continue and get this resolved.
-Santo
susanj2011, Oh no!!! I personally rely on my phone for everything in my life, especially at my apartment, and any type of service problem would cause me major headaches. We are here to help and we will get to the bottom of this. When you contacted Tech Support did they file a network escalation ticket, and if they did can you provide me with that ticket number? What are you exactly experiencing with your calls, texts (not iMessages), and data while you are off of WiFi? What is your zip code?
-Santo
Install a cell signal level application on your device like one of the following from the PlayStore: Network Cell Info Lite, and/or Advanced Signal Status
If you have an iPhone, then look for something on iTunes that does something similar like Open Signal.
I've gleaned the following from the web regarding reported metrics in these apps:
RSRP โ The average power received from a single Reference signal, and Its
typical range is around -44dbm (good) to -140dbm(bad).
Better than -88dBm RSRP is a strong signal
Between -89dBm and -96dBm is a very good signal
Between -97dBm and -105dBm is good
Between -106dBm and -112dBm is fair
Worse than -113dBm RSRP is poor
RSRQ โ Indicates quality of the received signal, and its
range is typically -19.5dB(bad) to -3dB (good).
Greater or equal to -10dB (excellent)
Between -10 to -15dB (good)
Between -15 to -20 (Fair to Poor*)
Less than -20 (Bad*)
RSSNR โ Indicates the Signal to Noise ratio of the signal, the higher the better
Greater or equal to 20 Excellent
Between 13 to 20 Good
Between 0 to 13 (Fair to Poor*)
Less than or equal to 0 (Bad*)
If your signal from the cell tower is good, it may be congested. Contact Verizon and tell them the Mode (4G, 3G, etc) and the values of these metrics.
Now if you have WiFi calling enabled, the issue with that can be, if you have a good signal from the tower, the phone is going to prefer attempting to make the call via the tower rather than WiFi. You can get around this by engaging Airplane mode, then re-enabling WiFi.
If the signal from the tower to phone is strong, it likely there's an issue with the tower.
Good luck.
I have what I think is a related issue though I doubt I'm in the same location. I live in Bellaire, Michigan and the tower that I connect to has suddenly started having horrible ping jitter. It'll be 80ms one moment and then 350+ the next. I have a 4G router for my desktop and I use tether on my phone as a backup, there are no other broadband options available to me. This destroys my ability to play games online, video conference, and anything else that needs a low latency connection. There isn't an option on the website for anything even related to tower issues, it all just assumes you don't know how to use your device.
RSRP โ -110db
RSRQ โ -10db
RSSNR โ 20db
And *please* don't say this issue is because my signal is low. It just started happening this past Monday, the 25th of September.
Looks like a good signal to me. I think if you are getting that kind of variance in pings, that could be an issue, but maybe not with the tower itself. In your situation I'd be looking at traceroute and mtr (and Android apps that support them if necessary) perhaps to see where in the network chain to the address you are pinging is introducing the latency.
Same thing here. I've been a Verizon customer since it was PacTel Cellular! Always because of the coverage. Suddenly, in my home office, same place I've been sitting for years, and throughout my house, my reception is terrible. Just got the Network Cell Info Lite, and the numbers are dismal.
Serving Cell -120
RSRQ -20
RSSNR -9.6
What happened, and what can I do? I got rid of my landline many years ago.
We always want to ensure you have the service you deserve! How long have you been experiencing this service decline? Is this only happening when at home?
Are you referring to your Landline, or Wireless services?
By the way, we've come out with new unlimited plans. Check them out here: https://www.verizonwireless.com/plans/ . MichelleH_VZW
Same problem all of sudden poor cell reception in my area 07666.
Same here. Iโve had Verizon for many years and in the last couple months, I can not receive or make calls Because of bad reception. Any tips?
Hello JMH0804,
We always want you to have the best possible service. Tell me, how are messaging and data services working for you? Is it happening in a specific location, or everywhere you use your phone? Please share some details, thanks very much.
ChristinaB_VZW
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