Poor Coverage

Msmayjay
Enthusiast - Level 1

I switched to Verizon roughly  six years ago from another service carrier.  I live and work in the Houston area.  Over the past year my service has consistently deteriorated.   In my house  I  have 1 bar,  while at work (Pasadena) I would have  no coverage if we didn't have Wi-Fi.   Also at my beauty salon and the Veterans  Affairs office in Texas City,  zero service. When I visit  my  friends  house in League City also zero service.  I'll go ahead and answer this question there's nothing wrong with my phone unless Verizon sold me a defective phone, I just bought a new  phone at the end of June beginning of July of this year. I have also called the customer service office in reference to the lack of service issue,  the situation still has not been  resolved.

Is something happening with Verizon coverage area in and around Houston?  It's not doing very well. 

Mayjay

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5 Replies
SynthpopAddict
Champion - Level 1

There's quite a few of us who don't live where you do, but wonder about the same thing.  Have you tried using a cell tower locator website and comparing the number of Verizon towers to how many the competition has?

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I'm not a Verizon employee, just another customer trying to help.
Msmayjay
Enthusiast - Level 1

Thank you, I will try that, and see what information pops up.

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vzw_customer_support
Customer Service Rep

 

We always want you to have the best coverage Mayjay. We are here to help. What zip code are you in? Does service improve outside? -Joe

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Msmayjay
Enthusiast - Level 1

Thank you for your response.  The most frequented zip codes that affect me are below.  Sporadically around town, my service improved but not by much.

77539

77507

77591

77598

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vzw_customer_support
Customer Service Rep

I appreciate you sharing those details. To better look at this together, I'm sending a Private Message so we can do more troubleshooting together. 

-John

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