Poor Reception in Metropolitan area.
Brian002
Enthusiast - Level 1

Today I Discovered that my reception at home (in Warren, Michigan 48091) is as bad as it is in Rural Mid Michigan (Lake, Michigan 48632).

Today My Xfinity serves are out (outage started 4am 3-16-2023) and I have no TV, DVR service and Internet.  This is how I discovered how bad my Verizon Wireless service is.  Yesterday (3-16-2023) I tried to use my phone hotspot for my internet for my home computer and I discovered that my data on my S21 5G Ultra Wideband phone was 4G and not very reliable.  I could not access many web pages because of security protocol errors and when I could access some web pages they were slow to load and small videos were not loading or would not play smoothly.  This is the same quality I get at my property in the woods.  I am 15 - 20 miles from a bigger town along the highway and 25-30 miles from a larger city (Mt. Pleasant, Michigan).  As for Phone calls, I usually don't have a problem with receiving or placing calls from my vacation property I did have a dropped call today at my home in the BIG City.  

 

When or how is Verizon going to address this issue?  this poor signal situation is not new and a booster plugged into the internet would not have worked for me  because of no internet and WI-FI calling is not an option when the same internet is not working.

5 Replies
vzw_customer_support
Customer Service Rep

This is not the experience we want for our customers, Brian002. Please send us a Private Note, so we can look further into this service issue with you.

*Gabriel

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Mark175
Newbie

I have similar issues with poor signal strength for the phone in both Shelby Township and Sterling Heights.  Unacceptable for a major metro region.  I may have to switch carriers.

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vzw_customer_support
Customer Service Rep

Hey there, Mark175, we can defintiely take a closer look at service in your area. Can you let us know what issues you're running into with service? When did this start? Can you please verify the zip code where this is happening?

-Lauren

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Brian002
Enthusiast - Level 1

Still no improvement in south west Warren.  They know it is poor service area, they do not offer 5G internet at my home address

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vzw_customer_support
Customer Service Rep

Having your phone working is always important. If you could provide us with additional details of the problems you are having, we'll be glad to look into them.

~Freddy

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