Poor Service & Moving On
Noroyle
Newbie

I have had nothing but a negative experience with Verizon. From the bill not reflecting the proper discounts to my phone exchange going from "lost" to "found" after four months. Now, I barely receive texts and phone calls. Instead, it goes directly to voicemail OR I receive the messages hours, or even DAYS, after I was supposed to receive them. I am supposed to have 5G coverage and am in a "Dark Green" area (Forest Park, IL).

 

I was having the SAME issues in Louisville, Kentucky. This isn't a "location problem." It's a service/provider problem who claim to have amazing coverage and does not, in fact, have that coverage.

 

I am contemplating going to Google Fi after this experience and the train wreck that was the exchange of my phone/incorrect billing. Almost $100 for one line with unlimited data/text/talk that I can't use? No, thank you.

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5 Replies
vzw_customer_support
Customer Service Rep

Oh, no! We never like to learn that you have had such trouble with your service, Noroyle! Let's turn things back into a positive experience for you! What make and model phone do you have? Are you having trouble making calls out or sending texts?

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Noroyle
Newbie

After four hours on the phone with Verizon, they've decided to send a Network Extender to my apartment to help with the signal and call/text loss. This is the last effort we're going to make before I switch to another carrier.

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vzw_customer_support
Customer Service Rep

I wanted to check on you to make sure that everything is working for you. Did you get your network extender set up? -Amber

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mama23dogs
Legend

It was all on you to return equipment before you traded in your old phone if you werenโ€™t happy with service.  
It is always on us customers to choose the carrier that works for us.

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Noroyle
Newbie

Did you not actually read my post, mama23dogs? I have exchanged my phone out twice to address this same issue of low to no coverage. After speaking with a representative, and after four hours of back and forth and calls dropping because I have, again, little to no service, Verizon has decided to send a Network Extender to my home to strengthen the signal.

 

None of it was on me, period. I returned the device the day of and monitored its progress to TX, where it was accepted at a warehouse. Take your condescending, garbage tone somewhere else. If you aren't going to post a constructive or helpful response, GTFO.

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