Poor cell service
Ebrithil11
Newbie

I currently switched over to Verizon because my old carrier didn't service my area and was told Verizon is strong but I'm barely getting 1 bar service indoors or outdoors no matter where I go, who do I contact to see if I can get this fixed?

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14 Replies
vzw_customer_support
Customer Service Rep

We want you to have the best wireless experience. In which zip code are you located? What happens when trying to use voice, text, and data? Are other VZW users also impacted? 

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Ebrithil11
Newbie

Its in the Maysville, Missouri area, it goes from 1 bar to 2 bars to 1x and will load nothing in the 1 bar to 1x area

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DMathews1
Contributor - Level 3

This might help you with your calls from home...  Verizon has an extender which might tap into your wifi service.  I had one years ago and it was a lifesaver!  I'm not sure what the current technology is that provides that boost, but you should ask Verizon.  Of course, this will only help you at home;  but it should give you 5 bars at home.  Good luck!

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Ann154
Community Leader
Community Leader

The extender only works if the customer has a landline based Internet service and is a customer with a postpaid account. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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DMathews1
Contributor - Level 3

 

Ann-  

What you are saying is true.  But, I would not make "any assumptions" at all about what the original poster has.  Hopefully, this could help.  If not, perhaps it can help someone else. 

 

I had the exact same situation years back, and the extender connected to home wifi made all the difference in the world! From not being able to make receive calls in the house, to being able to make them with a strong signal from anywhere in the house.

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vzw_customer_support
Customer Service Rep

Having access to a Network Extender is certainly a great option to have. We thank you and our community members for your much-appreciated feedback. - RobertC_VZW

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Ebrithil11
Newbie

As it stands its hard for me to get service and takes awhile to reply but I have no internet providers in my area as I am in the country, I'm not to far away from town but service is horrible up here and Verizon is the only provider in my area and its becoming frustrating and problematic, as I have been told is that the most likely cause of the issue is the cell tower is actually pointed the opposite direction and is causing a weakened signal in my area and I'm unsure as to what I can do to remedy the issue

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DMathews1
Contributor - Level 3

You can go to My Verizon and go to "support" - "chat";  that just relies on your internet connection... I assume you are able to use your internet as you are using this forum;  the chat support person should be able to help you.  If you have a Verizon Corporate Store (not one of the  Verizon Franchises), you can probably get some good help there as well.

Of course, one of the Verizon people on this forum should have pm'd you by now to help you.  It shouldn't be this hard for you to get Verizon help! - - Good luck!

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vzw_customer_support
Customer Service Rep

Thank you for this information. In the past, did you complete troubleshooting with a Verizon agent and was a ticket submitted to investigate the signal in your area?

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Ebrithil11
Newbie

No currently I have not, don't know where to go about it and I can't even maintain a phonecall long enough to do it, it just ends up dropping the call

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vzw_customer_support
Customer Service Rep

Ebrithil11, 

 

This is certainly not the experience we want for you! I'd like to look into this more closely, and see how we can help improve your network experience. Please reply to our Direct Message for additional assistance. 

 

Thanks, 

MichelleH_VZW 

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DMathews1
Contributor - Level 3

As it stands, I'm sure you are beyond the "return period" for your phone.  If you weren't, I would have considered another phone that just "may have had" better reception.

But since you are most likely beyond your return period, I'd recommend calling Verizon Customer Service and ask for Tier - 2 Tech support. (Tier 1 will NOT be much help.)

Tier - 2 will be able to look at what your phone is doing at their end and possibly give you an adjustment or two you might try.  Hope this helps!  Good luck.

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Ann154
Community Leader
Community Leader

@DMathews1

By you not clarifying the requirements the customer needs to make sure the extender could be considered, you were making assumptions that the customer would have a good experience with adding an extender to improve their cellular service. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Ebrithil11
Newbie

64469, I have been to the Verizon store where many people complain about low cell service and my average is only 1 bar to 2 bars on a good day while I'm also getting delayed text messages to failed messages while getting many dropped to very robotic sounding calls 

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