For the past couple weeks, 4G data connectivity in the Washington DC area, specifically northern VA, has been very poor. Service will drop from 4G to 3G on a Moto X, Razer Maxx, and Galaxy S4. On devices without 4G such as a Galaxy Note 10.1 2014, all data service is lost. This is occurring in the following zip codes: 20170, 20171, and 20153, both inside buildings and outdoors.
Is there any possibility of this problem being fixed? In the past such outages have occurred but usually only lasted a few days. The current issue has been going on since at least June 27th.
Boven, this issue has been going on too long at this point. No issues have been reported in the DC area at this time. However, let's take a closer look at your devices. Have you powered them off/on to soft reset since having this issue? Do you experience this issue indoors, outdoors or both places?
I've cycled the power on my devices (the Moto X and Note 10.1) multiple times during the period, but it's made no difference. At least one colleague (the one with the Galaxy S4) has as well. I've also performed a soft reset on the Moto X.
The issue occurs both indoors and outdoors. For me it happens both at home and at work which are about 5 miles apart
Boven We appreciate all the steps you have tried so far. There is still hope to get your data services working. On each device check to make sure data is enabled. In the link I have provided, the settings are the same so one link is for Motorola http://vz.to/1rMbwvB and the other for Samsung http://vz.to/1oSgrcb
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Both devices, along with the two phones owned by coworkers have global roaming data turned on. It seems to be more a 4G service issue in the area rather than one with the devices themselves. Both my devices and the phones owned by coworkers receive good data signals elsewhere, just not in the zip codes I'd mentioned.
Well, after talking at length with a support person via Verizon's customer service via telephone on the 17th, the conclusion was that it's almost definitely an issue with the tower(s) in my area. She submitted a report and said I should hear something back within 72 hours, either a resolution of the problem, or suggestions as to how to get around it. Not counting the weekend, as of this morning, it'd be 96 hours with no resolution and no information at all. On one occasion during that time I actually saw my phone drop to 1x speed.
The problem has been going on for a month with absolutely no improvement. Since coworkers with AT&T phones seem to be having no problems maintaining a strong 4G connection, I'm beginning to feel that my only option is to get hold of an inexpensive used phone that works on AT&T's network, put in a Straight Talk sim and see how it performs over the course of the next month. Assuming it does well, I'll then just have to bite the bullet, eat an early termination fee, and shut down the Verizon account I've had since the 90s.