Poor service in Boardman Ohio
addepinto
Enthusiast - Level 1

Where can I complain about poor coverage in an area?  We have 5 phones with Verizon (LTE and 5G) and experience the same lag/no services in many areas of our community (Boardman, OH).  In particular around my kids schools.  Usually we have no bars or even when we have bars there is no service and SMS and calls don't even work at times in these areas.  I've tried support tickets with Verizon but they keep wanting to walk me through resetting phones and network settings even though I've told them I know it's not the phones.  

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3 Replies
vzw_customer_support
Customer Service Rep

 

Hello addepinto We want you to have the best service possible. Please tell us more. What zip code are you in? Does service improve outside? Are any other Verizon devices having similar issues? -Joe

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addepinto
Enthusiast - Level 1

Boardman is primarily zip code 44512.  we notice poor service driving in many areas of Boardman, but it's most noticeable around the school (7777 Glenwood Ave, Boardman, OH 44512).  when there we rarely have service in or outside of the building. many days we can't text our kids and they can't text us when we're sitting outside the school doors to pick them up.

we've seen the same behavior with iphone 8, x, 12, 13, SE using LTE and 5G.    it's not one phone or another, or one technology or another.

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vzw_customer_support
Customer Service Rep

 

Thanks for getting back to us. Please reply to our Private message. So we can review how you are connecting to the network. -Joe

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