Poor service in Santa Clarita, CA
sanagau
Enthusiast - Level 1

The persistently poor network connection in the Santa Clarita, California region has become a significant concern for personal safety. Despite being subscribed to an Unlimited 5G Play More plan for my iPhone XR, relying on GPS navigation has proved challenging, leaving me stranded in many locations (often at night) due to a lack of signal.

Moreover, my inability to make any calls over the network both indoors and outdoors at my home in the 91390 zip code is a constant source of frustration. Unfortunately, there are dead network zones in the Santa Clarita area, particularly in 91381, where other providers such as T-Mobile function effectively.

Despite my repeated complaints to Verizon, the situation has not improved, and I would be grateful for any assistance that could be offered to resolve this issue.

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11 Replies
ISUBg12
Newbie

Same here in 91354…unfortunately my work phone is through Verizon as well and it’s dropping my client calls…cannot work like this!  They told me to “up” my plan…still one bar to no bar signal…

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vzw_customer_support
Customer Service Rep

Hey there, ISUBg12, we know it's important to have service you can depend on! Are you also running into issues with text and data? You mentioned this is an issue with your work phone. Is your phone active on a business account?

-Lauren

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vzw_customer_support
Customer Service Rep

Hi sanagau! Thank you for bringing this to our attention.
I will send you a direct message in order to address this concern.

>Oscar

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Bahareh
Newbie

Hi team, I have the same issue with one of my devices which is being used in Santa Clarita, it’s most of the time on SOS and it’s so dangerous because I can’t access any service including gps and can’t make calls! I went to Verizon store and changed my plan to the highest you have but it’s not still working! 

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vzw_customer_support
Customer Service Rep

Bahareh, we're sorry to hear that you're having problems with your phone service in Santa Clarita. When did you start having problems with service? How often does this happen?

~Jesse

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Abignale64
Newbie

Same! This is the second time in the last few months that everything is completely down and useless for several hours, which is dangerous in a high risk fire zone where we depend on communication! Not a single update from Verizon. Home internet and cell have been out and I’ve been using my wife’s hotspot… through Mint Mobile to post this! Think I’m done with Verizon….  91321 area before your stupid automated messaging asks me…. 

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vzw_customer_support
Customer Service Rep

Abignale64 We're sorry to read about the issue with service in your area. When did it begin? What signal does the device show? ~Peter

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sanagau
Enthusiast - Level 1

Hello,

I received a useless "direct message" 3minutes after opening this thread asking if I still need help.

1. Your poor network quality did not improve in 3 minutes - so YES, I still need help.

2. When I replied to your "direct message" email, my response email bounced back. How do you expect people to reply to you?

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vzw_customer_support
Customer Service Rep

 

Hi, there! We are not able to open the photos sent to us, but not to fret, we're here to help with your service concerns in Santa Clarita, CA. What is your ZIP Code, so we can check your location for alerts. How long has this been going on? *Andrea

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sgau876
Newbie

Please be respectful of your customer's time. Do your due diligence before asking the customers to keep repeating the same information over and over again. See my first email in this thread to find the zip codes. This issue has been going on since I moved to California in November 2022.

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vzw_customer_support
Customer Service Rep

Hello, sgau876. Thanks for alerting us to the service issue and the issue you encountered with messaging us, we really appreciate your feedback. Now let's look at how we can fix things. We are sending you a Private Note to assist you further. 

*Cassie

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