Poor signal in Northern VA
jeeden
Enthusiast - Level 2

We have had Verizon Wireless for over 10 years and continue to see the signal at our home get worse and worse. I'm not sure if the area has grown and it is not performing as well with more users or what. We no longer have a landline and depend on the cell phones for all voice calls.

We are located just south (2 miles) of the town of Purcellville, VA (zip code 20132). If you look at tower maps there appears to be a significant dead zone south of town between Rt50 and Rt 7. Is there anything to be done? At best the calls are choppy and drop, at worst they don't go through at all. This is on multiple devices and with multiple accounts (friends with Verizon come over and have no signal). As I compose this message at 7:46 local time, I have barely 1 "bar" on my fully charged Samsung Galaxy Note 3.

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1 Solution
vzw_customer_support
Customer Service Rep

Thanks for confirming this info, jeeden!

From our map, I do show that this area does have some network limitations. Have you considered a Network Extender to boost signal in your home? http://vz.to/1hDAPfJ

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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14 Replies
vzw_customer_support
Customer Service Rep

Hi Jeeden.
I'm sorry your having issues. I would be happy to look into this with you! Does service improve outside? Please power down and remove and reinsert the sim card and retest.

JoeL_VZW
Follow us on Twitter @VZWSupport

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melissabbyyy
Enthusiast - Level 1

I'm having the same issue with service that it seems quite a few other people are having. When I go indoors my cell phone has no service and barely improves outside. It's very aggravating because you guys charge an arm and a leg for service and I don'the get any!

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jeeden
Enthusiast - Level 2

I have done full reboots on my phone with battery and Sim card resets. It isn't just my phone. All my friends have verizon wireless on various model phones and the same issue at my home.

Signal strength is the same inside and outside the building for all.

Thanks.

Sent from my Galaxy Note 3 phone.

melissabbyyy
Enthusiast - Level 1

It's ridiculous.  They keep telling me it's the software. But my phone never works when I need it too. Has anything changed for you or is it just progressively getting worse?

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melissabbyyy
Enthusiast - Level 1

I'm in Ohio but no one around here is having the same problem as me and I just don't understand it.

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vzw_customer_support
Customer Service Rep

Thanks for the information, Jeeden. Do you have any issues outside of the home or in town? Unfortunately, we cannot guarantee service inside the home and do suggest a network extender for service concerns within the home. http://vz.to/IHRT6h

YosefT_VZW
Follow us on Twitter @VZWSupport

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jeeden
Enthusiast - Level 2

Yes. The issue is outside my home, but at the location of my home.

Sent from my Galaxy Note 3 phone.

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tylerw1285
Contributor - Level 1

Service upgrades being made by  verizon that will eventually make your service better everywhere.  Unfortunately,  takes trial and error for precision. I experienced it for a few weeks while they were updating the signal range I actually dropped all Internet aND ended up in.eHRPD for voice.  Talk about old school.  That preally dates Internet frequency on cell.  Note almost always 5 bars for talk 4gXlte averaging 70+ down 30 up. Hour they get it fixed quick for ya

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vzw_customer_support
Customer Service Rep

Thanks for confirming this info, jeeden!

From our map, I do show that this area does have some network limitations. Have you considered a Network Extender to boost signal in your home? http://vz.to/1hDAPfJ

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

jeeden
Enthusiast - Level 2

Seems u necessary for.me to pay for the extender in an area less than 25 miles from Verizon Corporate Headquartera. I would prefer you just install some more nodes in the area.

The extender also wouldn't help much since I have poor signal outside od the house on my property.

Sent from my Galaxy Note 3 phone.

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vzw_customer_support
Customer Service Rep

Jeeden,

Thanks for working with us.  The network extender does an excellent job of boosting signal.  It actually can enhance up to 5000 ft2, which could potentially improve the signal just outside of your home as well!  Please let us know if you have any further questions.


TrevorC_VZW

Follow us on Twitter @VZWSupport

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PoorSignal
Enthusiast - Level 1

We have a similar problem in McLean. Service has steadily gotten worse. Calls to support assume the problem is with my phone (even though I report all phones have same problem). I have reset settings on phone per support directions with no improvements. I am in an area purportedly with execellent LTE coverage but signal fluctuates widely. I use WiFi boost to help but now my FIOS has been out for 2 days. 

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Katelligott
Enthusiast - Level 1

I’m thinking about switching to AT&T but before I do, I was curious if Verizon plans to extend/ improve service in my area?

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vzw_customer_support
Customer Service Rep

Katelligott, you can check out our full coverage area using this site: https://www.verizon.com/coverage-map/  We're always working on, and expanding the network. I highly recommend checking things out there.

-John

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