Poorly trained customer service?

I am confused as to why a customer service agent literally said the same curse words toward me and then warned me three times in the same sentence for repeating the word HE said? Coincidentally enough I cannot contact customer service and I keep getting a "Goodbye" prompt followed by a dead line.

Didn't want to pay the $10 to be able to pay my bill over the phone anyway.

Suppose it's time to make the switch like the rest of my friends and family.

Re: Poorly trained customer service?
Customer Service Rep

Hello, usernamegoeshere! Thanks for reaching out to us with your recent experience. Are you able to send us a Private Note, so we can gather more details? *Alexis