Possible to pay upcharge for ad-free Hulu?
weir311
Enthusiast - Level 1

My plan includes ad-supported Hulu. If there is an option to pay an upcharge to get the ad-free version of Hulu, can someone point me to it? If this is not an option it is a feature that Verizon should consider offering.

1 Solution
Tigerstep
Specialist - Level 3

Let me get you  real answer that's actually helpful.

Look at #6 under Existing Disney+, Hulu, or ESPN+ subscribers

https://www.verizon.com/support/disney-bundle-faqs/

View solution in original post

39 Replies
Emmylou99
Enthusiast - Level 1

The Verizon website has detailed instructions, linked to by others elsewhere in this thread, on how to supposedly set your account up so you just pay the $6 a month difference, but don't bother, it doesn't work. I followed the instructions, it appeared ok, but Hulu still charged me $12.99 a month...when I saw it on my credit card I called their customer service but they say, sorry, there's no way to do it, that option doesn't exist and that it's Verizon's fault.

vzw_customer_support
Customer Service Rep

Here is a handy site that will provide answers: http://spr.ly/6606Kc7hj

-Chris

jam3skca
Newbie

This is a must. I can’t take advantage of ad desecration with my Verizon (Disney) Hulu account without having a private separate account? At T-Mobile & even Sprint, an option at least - EXISTS - for patrons to select an ad-free experience. I won’t be able to use Hulu because - Verizon - doesn’t have the same options as the other major competitors.

Unfortunately, starting to wish I hadn’t made the switch after a few of these issues. Not happy with any responses or reactions from staff on this. Looks like this issue has no resolution for this business. AT LEAST I USED TO HAVE THIS WHEN I WAS A SPRINT CUSTOMER.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Hi, jam3skca. Glad to hear your'e taking advantage of the streaming promotions we offer. To confirmed in our FAQ under item 7, it is not possible to bundle our Hulu promotion with the ad free feature: https://www.verizon.com/support/disney-bundle-faqs/#existing-Lorenzo

0 Likes
Reply
eh50
Enthusiast - Level 1

The directions for doing this are at https://www.verizon.com/support/disney-bundle-faqs/ in Item #6.  I've just completed this upgrade.  I followed the instructions exactly and the process worked perfectly.  It took about 4 minutes.  That said, the process is very nonintuitive and strange.  When I read through the directions before starting, I was quite confused and somewhat irritated that there were so many steps.  My guess is that the process is so convoluted because there are three different information systems that have to work together (Verizon's, Hulu's, and Disney's).  

BTW, the very last step (see 6. c. v. "Log in to your account and activate the Hulu subscription") is not clear.  The account you are logging into is your Disney account, not your Hulu or Verizon account.   

When you click on the "Get it now" button in the previous step (see 6. c. iv.), you are sent to the Disney website and need to log in.  When you log in, the webpage that comes up has a link for activating your Hulu account. 

After I clicked on the activate Hulu link, a Hulu webpage opened in a new tab and there was a message saying "You're all set." 

Also included on that Hulu page was a link to manage my Hulu account.  I clicked on that link and saw that my monthly plan charge was now $6.00 instead of $11.99.  The Hulu ad-free price is going up to $12.99/month on October 1st, so perhaps my charge will go up to $7.00/month.  

whyamiwastingmytime

So if I'm understanding this correctly, if you are on the free promotional period for the Disney+ bundle (as I am), and you want to get the no ads add-on for Hulu, you have to give up the remaining free period. Which would then lead me to stop using Verizon for this entirely, since I already have Disney+ for the next two years paid for. What a joke. Pretty annoying of Verizon to opt for the ads plan in this bundle anyways, without even providing the option to upgrade when the "promotion" is activated. Also very helpful that Verizon doesn't tell me how much time is left on the promotional period on its Manage add-ons page. 

0 Likes
Reply
vzw_customer_support
Customer Service Rep

As a valued customer, your concerns are our concerns too and we'd certainly regret losing you as our customer. We've noted your feedback about the No add on option when subscribing to Hulu as part of our Disney +  Bundle. We want you to enjoy this promotional offer and there is an option to upgrade gthe Hulu access with the promo offer.  To view more info about this, please visit our website at http://spr.ly/6601JKwrH.

 

Once you've accessed the site, scroll down to and click "Can I upgrade to Hulu Live with this offer?" There's more info to view by scrolling down to "

Existing Disney+, Hulu, or ESPN+ subscribers" and viewing  information at #6 and #7.

Please let us know if this helps you. Thanks! 

 

  -Robert C.

0 Likes
Reply
Prymelady
Enthusiast - Level 1

I want to add something for those that may have trouble completing this. Once you follow all the steps Verizon shows to complete this process, in order to see the credit reflected, you need to activate the Hulu subscription.

Go to the Verizon app, click more, click on add ons & apps, scroll down to the Disney bundle and click on it, click on "Go to Disney", then click on "Activate Hulu". 

You should now be able to see a credit applied to your bill. Hope this helps some people.

walkerrandolphsmith
Enthusiast - Level 1

Bundling is the worst thing to happen.

0 Likes
Reply
SavdnNinesix
Enthusiast - Level 1

I am having same issue. 
I did all the steps , after speaking to Verizon//Disney//Hulu.  Cancel and purchase again with no ads. Should cost me $6.00 after Verizon reimburses me. No luck have called Verizon two more times trying to get resolved. No luck. Went into hospital for COVID. So it was on the back burner.  No I am trying to find resolution again. 
I appreciate your assistance. 

vzw_customer_support
Customer Service Rep

SavdnNinesix, we are here for you and will be happy to help check on this issue with your ulu account charge. So we can help, please send us a Private Note. 

0 Likes
Reply
Tigerstep
Specialist - Level 3

Let me get you  real answer that's actually helpful.

Look at #6 under Existing Disney+, Hulu, or ESPN+ subscribers

https://www.verizon.com/support/disney-bundle-faqs/

weir311
Enthusiast - Level 1

I appreciate the link and the direction. Following the recommended instruction (I was previously a Hulu subscribe prior to enrolling in this plan) I reached out to Hulu customer support as I was unable to add-on the service myself. The customer service rep told me that Verizon is blocking him from making any changes to my account, and suggested the steps I could take are:

- Cancel the bundled service through Verizon

- Re-enroll directly through Hulu

- Go back to the Verizon website and add the package back to my plan again.

I am hesitant to doing this, but if I do so I will reply with the results.

Thanks
Bob

RKling
Newbie

Just wanted to say I followed Verizon’s instructions (remove Disney bundle from my Verizon subscription, separately buy an ad-free Disney bundle subscription on the hulu website, and then re-enroll in the bundle through Verizon) and it DID work as promised. Once I re-enrolled and followed the steps to activate Hulu and ESPN+, I got sentó to a page on the Hulu site showing a total bill of $19.99 per month with a “Verizon Credit” of $13.99 per month and a net cost of $6. 

Only issue was that I had to wait 24 hours after removing the Disney Bundle from my Verizon account before I could successfully add it again. 

Hope this helps..

0 Likes
Reply
DA62
Newbie

"Only issue was that I had to wait 24 hours after removing the Disney Bundle from my Verizon account before I could successfully add it again."

What happened if you didn't wait 24 hours.  I've been going in circles on this for several hours now, and I'm about ready to toss my laptop out the window in frustration.

I've followed the steps of canceling VZW bundle in VZW, creating a new account in Hulu with a paid Ad Free subscription.

When I add VZW add-on back, it goes through to Disney+ account almost instantly, but when I click the link to Activate my Hulu, I just end up at https://signup.hulu.com/bundles/switch page that just keeps reloading, it never goes through to Hulu.

If I go straight to Hulu in another tab and login as normal, I get to my current Hulu account page with a subscription for $12.99 active.

Do you think that waiting 24 hours will get me through?

0 Likes
Reply
vzw_customer_support
Customer Service Rep

The Disney Bundle is awesome. I'm so sorry to learn about what happened with Hulu. I'm sure I can help you. The next steps to take for you depend on what type of subscription you have with Hulu. If you click this link, then click "Existing Disney+, Hulu, or ESPN+ subscribers" on the right side of the page, you will see the details on what to do next: http://spr.ly/6600J0co6 I hope that information helps! 

 

-Jordan

0 Likes
Reply
DA62
Newbie

That's what I already did.

I've got VZW, Disney+, and Hulu accounts, all with the same email as login.

I cancelled Disney Bundle on VZW. My Disney+ reverted to my annual plan.

I added Ad Free to my Hulu account.

I went back to VZW and re-added the Disney Bundle.

Where I'm at now:

  1. Disney+ account shows my Annual plan paused, and my VZW Bundle plan as active.
  2. Disney+ apps let me login no issues.
  3. ESPN allows me to login with no issues.
  4. Hulu shows me as a $12.99 /month Ad Free subscriber, no add-ons, no mention of VZW or Disney+ bundles. Renewal due in a month.
  5. Clicking "go to Disney" button in VZW sends me to a page that says click here to activate Hulu, but clicking that sends me to a Hulu signup page (/plans) that just keeps reloading or erroring out.

I can't figure out how to link Hulu Ad Free to Disney+ and VZW Bundle at this point. I am sure I followed the instructions to the letter and in the proper order at one point.

Meanwhile, I'm now paying $12.99 for Ad Free when it should be $6.00.

Not really sure which of the three companies I need to speak with to get this fixed right.

0 Likes
Reply
jpjp4ever
Newbie

Check out the link... appears that it's not possible to subscribe to no-ads and still receive the Verizon credit.   You will need a separate Hulu No-Ads account

 

 

"Hulu (No Ads), Live TV, and Add-ons

Verizon-billed subscribers are not able to switch Hulu plans or sign up for add-ons.* If you’re interested in making any of these changes, you’ll want to end your current Disney Bundle subscription and resubscribe directly through Hulu. "

 

 

https://help.hulu.com/s/article/manage-verizon

 

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Thank you for the additional information. We will be happy to take a closer look at this matter. Please send us a Private Note at your earliest convenience to better assist. ~Vic

0 Likes
Reply
DA62
Newbie

I sent a private message with personal details, but to others searching for solutions where the FAQ and messages above still haven't found one:

Hulu support said the issue with my account is that Verizon is passing off a bad Hulu account to Disney. They can see a referral associated with my email, but there is no account information or personal information in the referral and passed it back to being a problem on Verizon's end.

0 Likes
Reply