Pro-rated Data wrong amount

[SpiritualMadMan]

On 10OCT14 I changed my data plan from 6GB to 3GB and I selected the prorate option.

Instead of dropping my total available data from 3GB to 6GB as expected it dropped it to 0.300GB resulting in an overage charge for a measly 1.78GB total usage.

I do *NOT* feel this is correct. If it is the pop-up should have been more clear as to what data level it was dropping me to for the remainder og the plan period.

When I called the $15 overage fee was supposed to be removed. As of this writing it has not.

Please Correct.

[Tidbits · Accepted solution]

You picked the wrong option. Prorate with prorate BOTH plans and depending on where on the billing cycle you are affects the total data amount. what you needed to do was BACKDATE.

[#3]

You don't understand how prorating works. Now if I understood you correctly you had 6 GB wanted to move down to 3 GB. So say you did it 2/3 of the way through your billing cycle and you chose prorate. What would happen is you'd get 2/3 of 6 GB or 4 GB counted the first 2/3 of your billing cycle and you get 1/3 of 3 GB or 1 GB for the remaining 1/3.

With it stating you had .300 GB left seems like you did it with about 3 days remaining in your billing cycle. So the charges would be correct. You should have BACKDATED the change. Not only would have not gotten an overage charge you would have gotten a credit on your next bill since you were originally bill for 6 GB.