Problem with Service Order

Hsiaofam
Newbie

Submitted an order for service termination for all services on June 1,  2024 but decided to keep the Internet service.  Called customer service 3 times and no one can help me to keep my Internet service  on June 1 but terminate my TV and Home Phone services.  Please advise on how to resolve this issue.  What should I be telling the next customer rep that I call? 

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