I was just wondering if anyone else had a problem with Auto Pay this month. My regularly scheduled payment for the 20th came out as scheduled and then the next day two more charges showed up on my bank account as processing. As of today only one of the duplicate charges had been reversed. Of course, customer service was not able to help with this issue at all other than to tell me I needed to get a letter from my bank written on bank stationery to prove to Verizon what was occurring. Then I would need to take that paperwork down to a corporate owned Verizon store to request another form to fill out to start the process of refunding fees which they created.
After many years of loyalty to Verizon, I am very disappointed with how I was treated and how it seems not to be an important issue with Verizon.
I'm sorry you had to go through this situation girlbowlerga. We truly appreciate your loyalty and want to help get this resolved. Is there a reason two more charges were processed. Did you process an extra payment online via my verizon not realizing the auto pay would be deducted? We can also file the form via customer service via our Financial services department. Please let us know how we can help so you can remain a happy customer.
KinquanaH_VZW
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