Promised a Call Back from a Supervisor
Enthusiast - Level 1

Does anyone know of a way that I can contact a Verizon supervisor/management directly.  I have been dealing with an issue since June 30 and it still hasn't been resolved.  I was promised that a supervisor would return my call this past Sunday or Monday and I have yet to hear from anyone.  I have called and spoke with live agents, chatted with live agents and even went to the store (where the problem was partially fixed) but was told I had to go through corporate to fix the other half.  I have been a Verizon customer forever but I am beginning to get extremely frustrated. Thanks for any assistance.  

Re: Promised a Call Back from a Supervisor
Customer Service Rep

Our customer's satisfaction is important to us, and we are here to help you. I'm genuinely sorry to hear about your experience with us; I certainly want to make sure everything is resolved for you. Please tell me more about the situation?