Promotion issue
Enthusiast - Level 1

I was informed by over the phone rep that my trade-in phones value was $800 and that was based on my imei that he looked up. After the return they changed my value to $0 and stated "not the expected device".  That's funny because the report show the imei number of expected and received devices match. Seems like there is some fraudulent activities taking place. I was also promised a $500 giftcard for porting my number in from another carrier, which they seem to know nothing about now. Even though the promotion is currently on their website. I am reaching out to customer care one more time and if the situation is not resolved, I will be filing complaints with the FCC and BBB for resolution. I don't expect anything other than what I was promised by YOUR representative. 

1 Reply
Customer Service Rep

Hi! I am here to help. Can you message me in a private note?