Re: Are my phone calls being blocked?

I did not activate call forwarding.

I have an LG V20

Using WiFi calling.  Incoming calls receive a message stating that there are restrictions on the number. Outgoing calls, I receive a message stating that there isn't enough money but, I have auto pay and it's paid through the 22nd of this month.

I have not recently switched phones, plans or made any other changes.  I spent a few hours on the phone this morning with five different agents.  I was finally making headway with the last agent when the call got dropped.

I'm so frustrated!

3 Replies
Customer Service Rep

Mmm47, we thank you for those details and I apologize for your inconvenience. Your account's service concerns are our concerns too. Let's dig even deeper into this matter. Verizon takes protecting our customer's personal and account information very seriously. Since we will need account-specific details from you, we’ll need your permission to gain access. Please check your Inbox as we’ve sent a Private Message to you regarding on this topic:


We look forward to hearing from you. - RobertC_VZW

Enthusiast - Level 2

My husbands phone is having the same issue when anyone tries to call his number, "Welcome to Verizon Wireless. We're sorry, the number you have dialed has calling restrictions that prevented the completion of your call."

He does not have call forwarding activated. He did call customer service with a different issue and they had him reset his phone and it’s been since then this has started happening. 
How do we get this situation corrected?


Customer Service Rep

Good morning, TLHBJP. We know how important it is to have a working phone and we want all your husband's calls to work as intended. Do you have Smart Family on your plan? If yes, please visit this link and make sure that no calling restrictions are setup.