Re: No cellular connection- keeps going into SOS
rpmartin
Newbie

All phones on my plan are showing SOS and unable to get service

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SynthpopAddict
Master - Level 1

@crystals146 wrote:

I cannot get my phone out of SOS mode, and I don’t know how to fix it


Have you tried restarting your phone?  Sometimes it's just that your phone has glitched out for some reason and that'll solve the problem.  You can also check for service outages in your neighborhood by going to downdetector.com or using Verizon's Check Network Status widget: https://www.verizon.com/support/check-network-status/

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I'm not a Verizon employee, just another customer trying to help.

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4 Replies
vzw_customer_support
Customer Service Rep

I’m saddened you’ve been having trouble rpmartin. We’ve sent a Private Note so that we can assist further.

-John

crystals146
Enthusiast - Level 1

I cannot get my phone out of SOS mode, and I don’t know how to fix it

SynthpopAddict
Master - Level 1

@crystals146 wrote:

I cannot get my phone out of SOS mode, and I don’t know how to fix it


Have you tried restarting your phone?  Sometimes it's just that your phone has glitched out for some reason and that'll solve the problem.  You can also check for service outages in your neighborhood by going to downdetector.com or using Verizon's Check Network Status widget: https://www.verizon.com/support/check-network-status/

-------------
I'm not a Verizon employee, just another customer trying to help.
vzw_customer_support
Customer Service Rep

Hello, crystals146. Help is here as you deserve working service. Please tell me more. What is the make/model of your devvice? What is your zip code? Any software updates available on the phone? 

-Natasha