I have been calling and fighting with customer service agent begging for a supervisor to call me or email me and get the runaround for 2-4 hours! They keep saying someone will call me but it’s been over a month and haven’t heard back. So I switch my home internet from AT&T because Verizon had a promotion for $35 monthly and a $200 Verizon gift card after 65 days of having the service. It’s been over the 65 and now when I called about redeeming it the agent keep switching stories, one said I didn’t have anything on my account, another said it was for a Home Depot gift card, another said it was for a game console. All these things but no one gives me anything!! I’ve called for a month straight and no one can pull my conversation from when I placed the order to see what the agent guaranteed me for switching. Who can I email or call about this?
Thanks for reaching out and bringing your situation to our attention. Your time is valuable and we can definately assist you to address the home internet promotion. Let’s work together. Please reply to the following Private Note to get started.
-Deb
We are standing by to help. Please send us a private note.-Joe
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