Rebate rip-off
Enthusiast - Level 2

I was PROMISED a rebate for BYOD for $500. I have talked to a dozen agents. 4 of them escalated a claim which was denied as ineligible without explanation.

When I signed up to switch to Verizon service I didn’t get this kind of runaround and no warning I was somehow ineligible. Clearly Verizon has a policy of grabbing as many customers as they can from other carriers but not making good on the rebates. 

Re: Rebate rip-off
Customer Service Rep

This is never the kind of environment we strive to culitvate, and I'll be glad to look into this promotion with you. I've sent you a private note. please respoind when you have some free time, and we can dive into the issue together.