Recent Poor Wireless Service and Data Decline
Enthusiast - Level 1

Service near London, AR has been good for the past year, but suddenly dropped off and became very poor in the last two weeks. Contacted customer support and they claimed there were no issues and that it must be the phone. Got a new phone, no change. Same poor service and data drops.

1 Reply
Customer Service Rep

Thanks for the details you provided. We always want you to have a great experience with our service, and I'm sorry to learn of the issues you're having. I'm not showing any issues in London at this time, so I would like to gather some information. Tell me, does the service improve if you step outside briefly? What recording do you hear when you call #832? Are you aware of any other Verizon customers having the same experience? Please share some more information, thanks very much.