Reclaim a number
Cgarren0320
Newbie

My number was disconnected in August and I really need it back in order to sign in to any of my accounts. It has two step verification on it and my old number is one of the verifying  factors. Please help me. 

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Re: Reclaim a number
vzw_customer_support
Customer Service Rep

 

Oh no! I am truly sorry to hear that you are having some trouble with that sign in. When canceling your line had you perhaps ported that phone number to a different carrier? If not, as much as I would love to say otherwise, there would not be an option to activate that same phone number. These days numbers are recycled very quickly to be used again. Many companies do offer alternate options for two-step verification, you may need to reach out to those specific companies for available options. -Loren

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