Redeeming Device Dollars after device purchase?
Mister__Bill
Enthusiast - Level 1

I bought a new phone at a Verizon Wireless Authorized Dealer last week. I have $30 in Device Dollars and the salesman told me they were only valid on accessories, but that turned out to be incorrect. I read online that if you buy from a non-corporate store, redeemed Device Dollars are credited towards your monthly payment on your first bill after you get the phone. Can I redeem them now (after the purchase) and still have applied to my device payment?

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Tigerstep
Specialist - Level 3

They are for at time of purchase only. 

Not worth a $50 restocking fee to redo the order to save $30.

Next time order online, you don't have to deal with an indirect store rep who lies to your face.

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vzw_customer_support
Customer Service Rep

Mister_Bill, we want to congratulate you on upgrading to a new device! Making sure you are able to utilize your Device Dollars is important. Let’s explore your options. We have sent you a Private Message. Can you please respond to that message? Thank you.

 

SylviaT_VZW

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