Enthusiast - Level 1

I have sent back two different items for returns. I sent back one on Sept 8th and have yet to get my refund. I've been told so many times that my refund is coming and to expect a refund soon and it has yet to happen. I also sent back another one and was delivered yesterday (9/28) but you say my order hasn't even been sent back yet. That's over $150 that you have stolen from me! At least give me my items back if I have to pay for them and not get to keep them!