I have been a Verizon customer for 12 years. Brought my fiance to Verizon from AT & T. Called customer service to find out how to get his device paid off with remaining balance owed. Was told we had to pay it off ourselves. Then switch to Verizon then we would be reimbursed in the same amount back to us after a few months with a gift card. Only to find out I was misinformed & that now we are out the $400 as not only was I given the wrong information but also my inquiry was never logged into their system when I called, like they are supposed to do. Not only am I a loyal customer of 12 years but I brought them another customer. I asked if anything could be added as a discount in the amount but was given the run around by customer service again! Extremely frustrating & disappointment with Verizon. Thinking I need to cancel all 3 lines & take my business elsewhere!
I shouldnโt be misled & not given a solution while Iโm out that much money. Misinforming customers & not fixing the problem is the best way to upset a loyal customer & lose them while they ensure to let people know how badly they conduct business. I will be letting everyone know online & as well as every person & family member I know.
Hello, Lopestmt, we appreciate your loyalty over the years and are here to help with your account! To make sure we're on the same page, you mentioned you recently added a line to your account. Are you expecting to receive a gift card due to switching that number to Verizon? If so, how did you place your order for the new line? When was the order placed?
-Lauren
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