When I merged/joined my spouse’s Verizon account, I no longer had access to my Verizon app. I never received a bill or a phone call.
1) I should’ve never been sent to collections.
2) I paid it in full upon the discovery on my credit report.
3) Verizon confirmed on a recorded line it would be deleted within 30-60 days since June.
4) I still am a valid Verizon customer.
I called every number mentioned-below and spoken to those names mentioned. They all have given me the run around saying to call another number even when the number they’ve told me to call, is the number I called and got them on the phone.
866-266-1445
Spoke with Queenie
7/25 at 2:36
877-230-9104
Order Review Team
800-852-1922
Recovery Collections
Alysia -9/25
Agent#8452
Need to call 866-451-1237
800) 852-1922
IC systems
800-279-1783
Confirmation #15007096
Verizon
Call to speak to recovery department for update on bill and credit report
Paid on 6/8
Called Dave at 6/23
Verizon
Called Kevin Ponte 6/23
Supervisor 50049 ID - To call Verizon for credit report deletion.
800-837-4966
Acct # 052548945500001
30-45 days after paid in full status it will be removed.
July 25 if not call back
Antony Rivas
(866) 858-2784
Merged date was mid January
Call back on August 8, 2022
Wagner
800-852-1922
Still am being told the same thing to call here to call there. No one helps!
I’m leaving to T-Mobile.
Thank you for contacting customer care in Social Media.
>Cintya
apparently, I’m not the only customer to have gone through this devastating ordeal.
Start a new topic or ask questions in the open forum.
