Report Poor Coverage
joen4691
Enthusiast - Level 2

I have both a Verizon work phone (iPhone 7+) and a personal phone (12 Pro) and have an area of poor coverage that I drive through daily.  The area is suburban in nature and is frequently traveled, not to mention, just off the Florida Turnpike.  There is no reason for poor service in this area.  We have lived in the area for 2 years and it hasn't improved.  5G was just added, but it didn't help.  How can I report this area, or how would l be able to upload a map to indicate where it is.  

Calls drop or so bad I just get off the phone and data is unusable.  My wife and daughter are having the same experience, so it's not just me.

JoeN
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pamstahl
Enthusiast - Level 1

29485.  Terrible coverage - 1 bar.  Even though the coverage maps says 4G and 5G LTE

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vzw_customer_support
Customer Service Rep

We are sending you a Private Note right now. *Deanna

 

kh-taylarie
Khoros Partner
Khoros Partner

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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vzw_customer_support
Customer Service Rep

We can help you right here. To start with, let's see how the coverage is in that area. What is the ZIP Code where you are having trouble?

 

NoahS_VZW

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CGilesAU
Newbie

The coverage in my area is awful. Data is super slow and everyone gets dropped calls. Everyone I speak with in my area says the same thing. The main zip code here is 35967. I refuse to upgrade my phone on Verizon and be stuck with awhile coverage. AT&T service is 10 times better here. If something doesn’t change soon I’m moving my whole business account. 

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vzw_customer_support
Customer Service Rep

CGilesAU,

We hear where you're coming from. We are not showing any alerts in your area. To receive assistance for a Business account, you would need to dial in to the Business department so that they can access your account and assist with troubleshooting, or perform resets on your line to ensure you are getting the best signal.

Please dial 800-922-0204 from your Business line if you still need for assistance with this. 

*Celeste

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joen4691
Enthusiast - Level 2

You should switch your service.  I still have a work phone with VZW, but I switched my personal phones to T-Mo and couldn't be happier.  Faster data and better voice coverage across the board.  My bill went down a lot, too.  It's a shame because I had no problem paying more for great service, but when it went downhill and was unresolved I couldn't justify it any longer.

JoeN
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joen4691
Enthusiast - Level 2

Zip codes are 34711 and 34715, but only small parts of the zip codes.  It's more specific to an area.

JoeN
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joen4691
Enthusiast - Level 2

Clermont, FL - SR 50 & CR 455.  CR 455 North from SR 50.  Old Hwy 50 from Oakland, FL to entrance of Verde Ridge neighborhood.  The entire area surrounding the intersection of SR 50 and CR 455, including the entire Publix shopping plaza both inside and outside.

I hope this helps to break it down.  Thank you!

VZW Poor Coverage.png

JoeN
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vzw_customer_support
Customer Service Rep

joen4691,

 

Thank you for this detail, as it definitely paints a picture of what you are experiencing. There are a number of factors that could be influencing the service, including population and environmental factors. You mentioned a shopping area, is there new construction nearby by any chance?

 

ColinH_VZW

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joen4691
Enthusiast - Level 2

There is a bit of new construction near the shopping area, but the poor service is spread within several square miles.  It's super frustrating to not be able to carry on a conversation while driving through this area.  This is not out in the 'country'.  

I think the factor most influencing performance is that another tower is needed or a signal boost to the existing towers.  It just seems to be spread too thin in the area.

JoeN
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vzw_customer_support
Customer Service Rep

joen4691, we always want to help make sure that you can get the best service whenever possible. So we can help check on this with you, please provide us the ZIP Code in question.

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joen4691
Enthusiast - Level 2

If you look further up the post you can see not only the zip codes, but specific areas with poor service.  It is not getting any better over the last month since I reported it.

JoeN
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vzw_customer_support
Customer Service Rep

We appreciate this additional information. Have you completed troubleshooting for the problem areas? We definitely want to get to the bottom of this and are happy to help!

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joen4691
Enthusiast - Level 2

What do you mean by 'troubleshooting'?  I have 2 different devices encountering the same issues in the same area.  I would call that a coverage issue, not a device specific issue, right?  If there is something you would like me to do, or if there is an app I can download to mark the bad areas I would be happy to do it for you.

JoeN
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vzw_customer_support
Customer Service Rep

It is essential that we have a good understanding of what is going on, where and when it's happening, and how many users are affected, joen4691. When did this issue start happening? What is your zip code?

 

GeorgeS_VZW

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joen4691
Enthusiast - Level 2

Please see the top of the post. I have a map of the affected area. Zip is 34711. 

JoeN
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vzw_customer_support
Customer Service Rep

Thank you for sharing all those details. We have send a Private Note. Please meet us there to better assist you.

 

GeorginaG_VZW

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I know this area and it is indeed terrible. Please tell me it is going to get fixed. 

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joen4691
Enthusiast - Level 2

I hope so as well. It has been going on for a long time and not getting any better. Overall service in the orlando area has gone downhill over the last 6 months. It’s getting frustrating. 

JoeN
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