Report poor coverage
danbills
Newbie

My child goes to school at {Edited for Privacy].  Every VZ customer there has little to no cell coverage.  I just called *611 and I get the impression from the 2 levels of support that it's the first they've heard that there could be such a thing as poor coverage.

To be clear the tech relayed to me that it was a data throttling event when I've experienced consistently non-existent service  any time of day for over a year.  

Please look into this issue as I have a feeling my effort is going to go unrewarded for the wrong reasons.

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8 Replies
vzw_customer_support
Customer Service Rep

Oh no! We are sorry to read that you are having issues with your service, as someone that depends on their phone on a daily basis I know how important it is to stay connected. We have sent you a private note to better assist you.

~Freddy

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vzw_customer_support
Customer Service Rep

Friendly follow up. We sent you a private note to further assist you on your poor coverage dilemma. Please contact us via that private setting, so we can offer the support you need. ~Gilbert

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JustBry76
Enthusiast - Level 1

Hi,

I’ve got a severe coverage issue in the immediate area of:

4445 Fox Valley Center Drive, Aurora, IL 60504. 

iPhone 14 Pro - one bar of coverage if that, frequent call drops and data is horrible. No issues outside this specific area. Forget about going inside the buildings at this location as at that point, you have zero coverage. 

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vzw_customer_support
Customer Service Rep

Thank you for reaching out to us. We're sorry for the issues you're encountering. Have you ever had good coverage inside the building? When did this issue begin? 

~Ivone

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JustBry76
Enthusiast - Level 1

Ivone,

I recently moved to the area.

I did place a call to Verizon support and basically got nowhere. Tried to explain I have zero coverage issues outside this area but again, no progress on that call. 

Happy to answer any other questions. 

vzw_customer_support
Customer Service Rep

Hello! We are here to help with service issues. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

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AustinPugh
Enthusiast - Level 1

Hello, I moved to my home several years ago and have used WiFi for my connectivity needs at home  because there are zero bars inside and outside. At this point I think Verizon needs to address this issue and expand coverage to include my area. My address is Santa Barbara CA 93108.

Regards

 

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vzw_customer_support
Customer Service Rep

AustinPugh, we want to make sure you get the best service possible at home. Do you know if others have this same issue in and around your home? How far do you need to travel before your service improves?

~Jesse

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