March 11, 2019
RE: accts # [removed]
To Whom It May Concern at Verizon:
I am not happy with Verizon Wireless. I previously had an account with Verizon acct# [removed], and it had gotten disconnected, due to my fault as I have medical issues. Well on In January, I called and paid $5494.36 confirmation # [removed], then I got a new acct# [removed]. I had Verizon for so long before.
I was told that on the day I activated my new acct that they could transfer everything, the bill pay and everything I had from previous acct. I tried to go and do a bill pay for a new tablet but was informed I needed to contact customer service.
On Saturday, March 3, 2019, I spoke to a Jason, and he notated the acct very well and indicated after over an hour on the phone that everything would be fine and that I would need to contact Verizon on Monday as the Credit department / retention center was already closed.
I called back today Monday, March 11, 2019 and talk to a David who transferred me to Ashely, whom she indicated she couldn’t hear me and hung up. I called right back and spoke to a Michelle, and she even stated that everything was all good and that I could go into the store and be able to do it.
I spent over 2 hours in Verizon today, just getting the run around. I have all the calls recorded and can send them and I am not happy with the customer service I was provided on the phone. I have always loved, and I mean Loved Verizon, but after today, I am so disappointed with Verizon. I really don’t want to get rid of Verizon, but I don’t think this was very good to your customers.
I feel it was run around after run around. I felt like no one or any of the departments could careless or that all departments are on different pages. All I wanted to do was get a new line, with the new tablet, to just do a bill pay every month.
If you add up the time on the phone and the time at Verizon, it was over 4 hours. Do you think that is good customer service? Do you think being told I can do this, and my services would be fine to then being told differently, is good customer service?
I would really appreciate a phone call [removed] or email back. And a resolution to everything I have had problems with.
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i have the same problem with verizon its like pulling teeth to get them to credit your account i have been told 3 times that i would see a credit now they owe me $60 and another $30 everytime i talk to some one they say it will be on next bill i call every sat i wont give up.
All you're doing is making other customers wait longer to get help. Stop holding up the queue and wait till your bill prints. If a credit is not on it, then you get to call to complain.
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Oh no, we certainly don't want you to have the experience where you aren't getting promised credits, btdeanverizon. While the credit may not appear until the next bill cycle, we're happy to take a closer look at this with you. Please respond to the Private Note we have sent.