Retrival
SS2140
Newbie

I have a phone that was returned to the Ft Worth center in error and I need to retrieve it.  How do I do this???  I have tracking and received date and information. 

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3 Replies
Tigerstep
Specialist - Level 3

You can't. Once you send a phone to Verizon, they don't send it back.

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SS2140
Newbie

Well, that phone is connected to my. Verizon account and it has to be there.  Why can you not credit my account for the return, per the ID# on the phone?   Do you just trash it ???.  

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vzw_customer_support
Customer Service Rep

Hi, SS2140. Once a device is sent & received at our warehouse it's unable to be retrieved. 

 

KiaH_VZW

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