I received a warranty replacement device and am supposed to return the damaged one however I did not have a return label in the box and I was on chat with a representative who was supposed to send me a return kit however I never received the kit. How do I obtain a return label for the damaged device so I don't get charged for it?
Returning your warranty replacement is very important, unpredictable_madness. You can print a return label by signing into your account by clicking the 'My Orders' in line 4 on the website below:
http://spr.ly/6606Ew2DM
Please note that if your device has any physical damage to it, you will not want to send it back as you will be billed a damaged device charge. You will want to send the replacement that you received to avoid the charge. To get a replacement for a damaged phone, you will need to file an insurance claim at the page below:
http://spr.ly/6607Ew2D3;
GregL_VZW
How do I get rid of all the apps on my phone before I send it back To Damaged goods department
How do I send my damage phone back to the damage department. And take my apps that our current on the return phone
We're glad to answer device return questions. We need additional information. Are you receiving an insurance replacement from Asurion? Insurance claims require that you pay a deductible to have the device replaced due to physical damage. Or is this a free warranty replacement phone which you're receiving from Verizon wireless?
Yes we received a new phone from Asurion but have misplaced the return box and address
If you've lost the return label, you can print a new one from your My Verizon account. You can use a box of your own to package stuff, just make sure your item is sufficiently padded inside so it's not banged around in shipment. See details here:
Thank you for that additional information. Since you are needing a replacement for an Asurion return due to an insurance replacement, you will want to reach out to Asurion for assistance in replacing the return packaging items. We only have access to assist with returns that are coming back to Verizon. Asurion's contact number is listed below.
888-881-2622
-Andi
Making sure your returned device is sent back properly is key. You do not have to delete all apps from your phone before sending it in. However, to remove all personal information and applications, then you can perform a Factory reset. This will erase all information from the device. What is the make and model of the phone which you're sending back?
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