Enthusiast - Level 1

I just bought a new phone yesterday and it's not working correctly and I don't like the way it appears I don't like the screen and I want to return it and have the information put back on my old phone as I have not returned it yet can I do that

Re: Return
Customer Service Rep

As a valued customer, your concerns are our concerns too. We certainly want you to be completely satisfied with the device that you choose. Verizon offers our 30-day Worry-Free Guarantee for returns, refunds, and exchanges.


For more information about our Return Policy, please visit our website at


We'll also assist you with transferring your phone's stored data back to your old phone. Did you know that you can initiate that process?


Check our more info about about our Content Transfer process at


I'm confident that this information will be helpful to you. 



-Robert C.