Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I transferred from Sprint to Verizon in August and was told I would get a credit for each phone toward a new phone upon their return. I returned 3 phones but have not gotten the credit for them. I have spent hours trying to get this resolved. I spoke to someone weeks ago that said they had received the phones and that 2 had processed and they were waiting for the last one to process. Now they are saying they have no record of the phones arriving. I kept the UPS receipt until I spoke with the representative that told they had arrived. I no longer have it and now I have a serious problem. I do not know what to do. UPS says that because it was a preprinted label, they cannot look it up. Is there any way to track the label from the store on the day I purchased the phones?