Returned trade in for iPhone 14 lost
bethcd
Enthusiast - Level 1

I returned my iPhone 12 via ups pick up at my home on June 5th. I personally handed the return to my UPS driver and he didn't give me a tracking number (I didn't ask for one). I got a message from Verizon, today June 15th that they have not received my return. All I remember is it was shipped to Texas.

UPS will not help without a tracking number.

Verizon cannot look it up with the return tag bar code and I didn't take a picture before sending it of I cannot call the warehouse that I believe may be in Fort Worth, TX.

 

Anyone have any helpful information?

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vzw_customer_support
Customer Service Rep

We definitely want to check on this device return. We'll be sending you a private note. ~Peter

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