Ridiculously Frustrating Customer Support

I purchased a phone for my mother two weeks ago. The store representative scanned two different credit cards a total of 4 times and said the card reader wasn't working so I paid cash. Two days later I discovered that my credit cards had been charged four times. It took six phone calls and countless hours to find someone in custom service who would try to help. She promised to call me back to follow up four days ago, but, of course, she did not. I went to the store and the manager there said he couldn't help me and I was better off filing a claim with my credit cards. He would not take responsibility for the error made by one of his staff members. I've been a customer for 30 years but it's difficult not to consider moving when Verizon makes customer support such a low priority.

1 Reply
Customer Service Rep

Hello! This is definitely not the experience we want for you. We will be sending you a Private Note shortly to investigate this further with you. *Bryan